Job ref no.: BH-7759-3 (CT3127825-01#9658)

Senior Operations Manager

Command Recruitment


Job Summary

To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical operating environment

  • To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective.
  • To manage and develop a professional relationship with the client locally to create a positive customer experience.
  • To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s.

Key Responsibilities

  • Provide leadership, and ensure contractual commitments are met and exceeded.
  • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our teams’ services and subcontractors’ activities and are regularly reviewed.
  • Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  • Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

Key Measures of Performance

  • Positive working relationships with the Client and third-party contractors.
  • No unplanned downtime of data center
  • Adherence to agreed KPI framework
  • Compliance with HSSE environment and safety requirements
  • Adherence to all site operating procedures and site processes

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Diploma or Degree in Facility Management - Preferred
  • Minimum 8-10 years’ experience in managing a critical site data centre, maintenance and projects experience required
  • OH & S qualification – preferred
  • Electrical Trade or Electrical Engineering qualification – essential
  • Finance skills
  • Proven track record in a senior or executive management role which has included responsibility for service, culture, people and business growth
  • Proven track record of operating in a senior role
  • Previous experience in Critical Environments and/or Data Centres
  • Dealing with a range of people from junior to senior level including site employees, suppliers and customers
  • Worked within a matrix organisation

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More job information
Job ref no. BH-7759-3 (CT3127825-01#9658)
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years - 10 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree