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Job ref no.: CT3116128-01#1963

Senior Operations Officer China E-commerce

Lidl Hong Kong Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Shuttle bus

Responsibilities:

Assortment and Promotions management

  • Conduct research and analyse the assortment development of other merchants and suggest new assortments
  • Ensure timely planning of promotions including suggested pricing, items and timeline
  • Ensure up-to-date and accurate pricing, as decided by management, inventory level, promotion mechanics, well-arranged product content (including photo, video, text, hyperlinks, QR codes)
  • Ensure well stocked for all marketing activities and events.
  • Support to perform stock allocation/adjustments based on past sales data and forecast


Content Management

  • Analyse and optimize homepage, product detail page and promotion landing page content based on KPIs
  • Monitor competitors and major market players’ latest activities and suggest suitable events and promotions to counteract


Reporting

  •   Draw business data from various IT systems and files, prepare business reports based on set KPIs
  •   Optimize platforms paid marketing strategy based on ad performances and campaign feedback  based on overall sales figure, traffic, conversion rate etc. and evaluate campaign effectiveness
  •  Observe best practices from the market and suggest improvements for better user experience


TP & Platform Management

  • Manage TP and Platform operations on a daily basis, monitoring CS enquiry, marketing activities, promotions
  • Ensure contents from TP and on Platforms are consistent and accurate
  • Alert and obtain guidance from management for response to customer complaints, ensure customer complaints responded by agency are resolved satisfactorily


Branding

  • Ensure all marketing collaterals representing Lidl online and offline are aligned with brand guidelines and approved prior to roll out


Receivables and Payments Management(Support)

  • Ensure timely payments to agencies, TP and service providers.
  • Monitor marketing budget spending and optimize if necessary
  • Ensure collections from platform are accurate and as according to contract
  • Perform document management for all contracts


Legal Regulations

  • Alert and notify management on latest changes in China’s ecommerce landscape and legal regulations which might impact business, eg packaging, social media, TP

 

Requirements:

  • BS/BA in business management, computer science, or related degree or equivalent experience
  • At least 5 years experience in digital marketing and day to day ecommerce operations
  • At least 2 years of related work experience in the China Cross-Border ecommerce food & beverage/ fast-moving consumer goods industry
  • Experience working with China Cross-border ecommerce Platforms such as JD or Tmall
  • Experience working with TP providers
  • Sound understanding of Chinese consumers and the digital/ retail norms in China
  • Excellent verbal and written communication skills in English and Mandarin, knowledge of Cantonese is a plus
  • Excellent Microsoft skills, especially Excel
  • Strong time management, multitasking and problem solving skills
  • Excellent interpersonal skills
  • Entrepreneurial flair, “get-things-done" attitude

Benefits:

We are dedicated to fostering a family-friendly culture and work environment and have been a proud member of the Caring Company Scheme since 2014. We are an equal opportunities employer and welcome applications from all candidates with the required skills and experience.

Market Leading Remuneration Package

  • Double pay and discretionary bonus
  • Choice of MPF provider
  • Choice of medical insurance to suit your needs
  • Life Insurance

Supportive Environment

  • Rental re-imbursement scheme
  • Out Of Office leave for important appointments
  • In-house training courses
  • Training sponsorship scheme
  • Exceptional maternity and paternity leave
  • Health Check
  • Vision Check
  • Supporting your child’s education with advice from a leading education consultant.

Work-life Balance:

  • 5 day week
  • Competitive Annual Leave
  • Charity, Community and Sporting Events

We are now inviting confident and passionate candidates to join us and work in a dynamic, dedicated and responsible environment.

If you would like to apply, just click Apply Now button and attach your full CV including your current and expected salary, and the date that you would be available to join us

If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy. Personal data collected will be used for recruitment related purposes only and will be destroyed after 6 months.

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More job information
Job ref no. CT3116128-01#1963
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Degree