Job ref no.: OCL/OPS/2018-032
Octopus Holdings Limited

Senior Operations Supervisor / Operations Supervisor (Card Centre)

Octopus Holdings Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

Create more incredible numbers by:

  • supervising card production teams who are responsible for card initialization, printing and quality control through established working procedures, production and quality standards, and security and statutory requirements for the achievement of production efficiency
  • monitoring the Octopus product and service fulfilment process and performing related stock control and custody
  • providing high quality and reliable Octopus card products and services to card holders and Shareholding Service Providers in daily operations
  • liaising with service providers, suppliers and contractors to ensure procurement of cards and other consumable items are done timely and cost effectively
  • preparing data for regular management report, ad hoc reports and projects
  • performing UAT for system enhancement and project implementation raised by the team or the section
  • assisting the manager to plan and organize resources to cope with regular, seasonal and ad-hoc volume of customer requests and card production orders
  • reviewing workflow processes and preparing effective production and control plans in daily operations and ensuring complaints to statutory and audit requirements
  • monitoring staff performance and daily operations to ensure high quality customer service to external and internal customers as per KPI and service standards
  • supporting operations and projects of other teams in the department
  • working in locations other than office premises in Card Centre or headquarter for project and production support when required

A right fit for your portfolio?

  • Degree holders in Business Administration or other disciplines
  • Minimum 7 years’ experience in operations and production planning, of which at least 2 years in supervisory position
  • Experience in managing operational process in large corporations or financial institutions is an advantage
  • Knowledge in card production centre is preferred
  • Familiar with regulatory requirements related to consumer protection and customer service
  • Fluent in English, Chinese and Mandarin
  • Attentive to details, able to follow through the task
  • Proficient in Microsoft Office applications
  • Candidate with less related working experience may be considered as Operations Supervisor

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now.

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Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks, you may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training &development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.


More job information
Job ref no. OCL/OPS/2018-032 (CT3116697-01#0031)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 7 years - 12 years
Career Level
  • Middle management level
  • Degree