Job ref no.: CT3116513-01#7610

Senior Policy Service Specialist

AIA


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Job Summary

Maintains and increases POS accuracy, efficiency and service quality and ensures turnaround time, benchmark and department goals are met.


Roles and Responsibilities

  • Works with Assistant Manager to control the productivity, quality & efficiency of the team by reviewing the productivity report, error log report and management reports in order to ensure consistency and accuracy of the output.
  • Handles Ad-hoc projects as assigned.
  • Organizes and provides POS training to internal staff.
  • Underwrites, approves cases which exceed subordinates’ authority.
  • Handles requests received from DD meeting and agency leaders’ telephone enquiries.
  • Provides support to OSS, CS, Call Centre, OSC, PRC business and all operations functions.
  • Underwrites non-medical and/or medically standard cases if appropriated authority is being granted.
  • Reviews POS procedures are standardized and enforced.

Job Requirements

  • University /College graduate plus 3-4 years experience OR
  • Form 5 graduate plus 8-10 years related experience
  • Thorough knowledge in POS
  • Strong Teamwork skills
  • Effective communication skills
  • Customer oriented

We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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More job information
Job ref no. CT3116513-01#7610
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 10 years
Career Level
  • Middle management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree