Job ref no.: CT3118690-01#0422

Senior Project Planning Manager V Service Management (Life Insurance Company) 50k-80k

Conners Consulting Limited

  • 5-day week
  • Medical plan

Our client, a well-known Insurance company in Hong Kong, is looking for a high caliber to join the group.


  • Responsible for end-to-end designated customer strategic plans and projects, including business case preparation, requirements preparation and other project management activities, liaising with external suppliers and internal departments and successfully collaborating with the project
  • Review operational critical metrics, operational processes, business rules, procedures, manuals and other tools, and leadership operations to build a knowledge base of operational compliance and future knowledge management
  • Conduct bench marking and analysis of best practices across the market on a regular basis and make recommendations to enhance the customer experience in the end-to-end customer journey
  • Establish customer loyalty and VIP programs to deliver superior service and business value
  • Support for temporary projects for operations and senior management 


  • Degree holders
  • At least 10 years’ relevant experience in Life insurance operation and marketing / customer strategy / customer experience / quality assurance
  • Have good analytical and problem solving skills, organized logical thinking, and research experience will have advantages
  • Have leadership experience, have an in-depth understanding of the insurance business, have strong communication and influence
  • Lean Six Sigma Green Belt or FLMI or PMP qualification priority
  • Proficient in written and spoken English and Chinese; fluent Mandarin is an advantage
  • Powerful PC skills in MS Word, Excel and Chinese word processing

To apply, please send your detailed resume or contact Ms. Tsui at 3996 8092 or by clicking Apply Now for a confidential discussion.

Only shortlisted candidates will be notified.

All data collected will be used for recruitment purpose only & will be used strictly confidential.




Conners Consulting Limited


2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong


Tel: (852) 3996 8090       Website:


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More job information
Job ref no. CT3118690-01#0422
  • N/A
Job Function
  • Central
Employment Term
  • Full-time
  • 10 years
Career Level
  • Senior management level
  • Degree