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Job ref no.: 20001942 (CT3118096-01#0482)
The Hong Kong Jockey Club

Senior Racing Club Membership Officer

The Hong Kong Jockey Club

Company Profile
Benefits
  • Gratuity

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.

 

The Job

You will

  • achieve the assigned targets of membership sales
  • expand personal network and work on new member acquisition by conducting active sales activities to members on a continuous basis
  • maintain good relationship and provide high quality customer services to members so as to maintain customer satisfaction and loyalty
  • follow up with potential members and coordinate with internal departments on membership application and private event opportunities
  • handle existing members / public enquiries independently including reply to incoming calls / written and e-correspondences
  • attend duty on Racedays, pre-sale activities and members’ programs whenever required
  • promote Racedays and Non-racedays members’ programs and The Racing Club venues for dining and private events
  • work on event logistics, cost control and provide on-site support to ensure successful execution of the membership recruitment events and members’ private events
  • maintain members’ records and event sales database and ensure data accuracy and confidentiality

About You

You should have

  • tertiary qualification with at least 4 years with solid customer service experience in membership sales
  • excellent telephone manner, interpersonal and communication skills
  • good attention to details and logistics
  • professional manner on handling confidential information
  • hands-on computer skills in MS Word, Excel and Powerpoint
  • fluency in spoken English and Chinese, which includes Cantonese and Putonghua
  • knowledge of horse racing is advantage

 Candidate with less experience will be considered as Racing Club Membership Officer.

 

Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

 

 

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now

 

 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20001942 (CT3118096-01#0482)
Salary
  • N/A
Job Function
Industry
Location
  • Causeway Bay
Employment Term
  • Contract
  • Full-time
Experience
  • 4 years - 7 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree
  • Master's degree