Job ref no.: CT3115193-01#0182
IPSOS Limited

Senior Research Executive (with IT Background)

IPSOS Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan

Role Objective / Purpose

The role of Senior Research Executive is working Customer Experience team on SaaS implementations and support in the dynamic and rapidly growing area of Voice of the Customer feedback solutions. You will work with leading SaaS solutions that integrate business data with survey-based feedback from customers to deliver real-time reporting and analytics that help organisations improve customer experience.

Role & ResponsibilitiesĄG

  • Implementing and providing ongoing support for solutions within agreed scope, timeframes and budget. This includes configuring file exchanges, scripting survey invites and questionnaires, configuring dashboards, and configuring text analytics
  • As part of a wider customer support team, gathering business and user requirements to scope project timelines and deliverables
  • Supporting robust QA procedures
  • Providing support to customers
  • Supporting technical training internally and with customers
  • Maintaining project scope and schedule
  • Deploying solutions in production environment and keeping the team updated with production launch process
  • Day to day project management from program set-up, implementation, managed services and delivery to client within timeline and budget

Person specification

QualificationĄG

  • University degree holder, preferably in Computer Science or relevant disciplines
  • 2 to 3 years marketing research experience and correlative marketing experience

Technical requirements:

  • Capable in web technologies including JavaScript/HTML/CSS/XML/Web Services/FTP
  • Have good familiarity with databases and technology integration
  • Fluent in writing SQL queries and ETL (Extract –Transform – Load) processes
  • Ideally you will have some experience with survey data collection software such as IBM Dimensions, Confirmit (or others) and/or with data visualisation software such as Tableau

Communication and project management skill requirements

  • Strong communication skills in both written and verbal are a must
  • Ability to articulate clearly, concisely essential
  • Ability to converse in native Mandarin is a plus.
  • PMP certification a plus

Other Requirements

  • Excellent team work
  • Good problem solving skills
  • Open minded, good initiative, creative
  • Able to work under pressure, manage own time and adapt to overtime work

We offer an attractive remuneration package with 5-day work week to the right candidates. Interested parties please send resume with current and expected salary to us.All information collected will be used for recruitment purpose only. The Company may retain applications for future opening or other appropriate positions within the Company. Resumes received will be destroyed within 12 months.

More job information
Job ref no. CT3115193-01#0182
Salary
  • N/A
Job Function
Industry
Location
  • Causeway Bay
Employment Term
  • Full-time
Experience
  • 2 years - 3 years
Career Level
  • Non-management level
Education
  • Degree