Job ref no.: CT3125571-01#0196
Sheraton & Four Points by Sheraton Hong Kong Tung Chung

Senior Reservations Agent

Sheraton & Four Points by Sheraton Hong Kong Tung Chung

Job Summary


  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system


  • High Diploma in hospitality management or related disciplines
  • Good command of conversational and written English and Cantonese would be preferred

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department [via CTgoodjobs Apply Now ].

*Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

More job information
Job ref no. CT3125571-01#0196
Job Function
  • Tung Chung
Employment Term
  • Full-time
  • 0 year - 1 year
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
  • … + 4 more