Job ref no.: 183187980-0000F14N (CT3129406-01#0104)

Senior Retail Securities Manager - Wealth and Personal Banking


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of ourResourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to Wealth and Personal Banking clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as SeniorRetail Securities Manager.

Principal Responsibilities

  • Realize your full potential as a core member of the management team operating Hong Kong’s biggest and most loved online stock trading service

  • Take accountability for managing end-to-end service resilience and oversight of the business risk and control environment

  • Act like a true business owner by identifying and driving continuous improvement in quality of service we deliver to our end clients

  • Lead processes re-engineering with internal and external service providers and establish new SLAs and monitoring protocols where required

  • Provide healthy challenge to Process and Control Owners who support our service

  • Ensure critical business service process maps are properly maintained

  • Monitor for trigger events and support follow-up actions through incident response, customer complaint monitoring, internal read-across assessments & external event analysis

  • Contribute business expertise to ensure issues are appropriately documented (Helios) with rigorous root cause analysis and diligent follow-through of remedial actions by action owners

  • Support strategic initiatives by ensuring comprehensive risk assessment in partnership with Risk Stewards and establishment of suitable Controls before launch

  • Own & develop plans to ensure service continuity and effective internal and external communication during disruption

  • Establish and maintain positive, effective working relationships and engagement models with all relevant first and second-line teams

  • Expand your impact and pursue passion projects in an open and collaborative environment

  • University degree with preference for advanced degree in business, legal or risk disciplines

  • Years of working experience in wealth management and / or brokerage

  • Familiarity with stock trading systems, processes and service providers

  • Experience in operational risk management strongly preferred

  • Solid business acumen is a must to ensure appropriate assessment of commercial vs risk tradeoffs

  • Proven team player and ability to thrive in matrix environment

To be considered for this role, the relevant rights to work in Hong Kong is required.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 183187980-0000F14N (CT3129406-01#0104)
Job Function
Employment Term
  • Full-time
  • 6 years - 10 years
Career Level
  • Middle management level
  • Degree