Job ref no.: CT3116716-01#0001
I Cremeria - Dolce Giapponese

Senior Sales & Operation Officer

I Cremeria - Dolce Giapponese

  • 5-day week
  • Birthday leave
  • Competitive pay
  • Discretionary bonus
  • Medical plan

Job Description :

  • Responsible for day-to-day management of 5 shops;
  • Manpower planning for all shops;
  • Lead, supervise, and coach service staff to delivering excellent customer service & food quality & hygiene;
  • Handle complaints, identify the problems and suggest solutions;
  • Assist in Polices & Procedure / Operations manuals preparation;
  • Perform administration duties including cash management, machines operations, restaurant security, housekeeping;
  • Provide all kinds of retail administration support, handle all enquiries and ad-hoc requests from shops and landlords during retail business hours; and
  • Drive and motivate the Sales team to achieve the company target.

Requirement :

  • Higher Diploma or above in Hospitality, Operations Management or other related disciplines;
  • At least 3 years supervisory experience in Retail or F&B industry;
  • Excellent command of English & Cantonese is a must. Basic knowledge of Japanese is an advantage;
  • Attention to details, able to work multi-task under pressure;
  • Willing to handle ad-hoc requests, enquiries and reporting from shops after office hours;
  • Excellent people management, communications and problem solving skills;
  • Proficient in PC skills, MS Office (Word, Excel) and internet applications is a must.

Remuneration Package :

  • 5 days work;
  • Competitive salary package;
  • Merit bonus;
  • Attendance bonus;
  • Medical benefit;
  • Birthday leave;
  • Excellent career development.

For more information about our company, please visit:

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More job information
Job ref no. CT3116716-01#0001
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree