Job ref no.: CT3123432-01#0011
I Cremeria - Dolce Giapponese

Senior Sales & Operation Officer

I Cremeria - Dolce Giapponese

  • 5-day week
  • Birthday leave
  • Discretionary bonus
  • Medical plan

Job Description:

  • Responsible for day-to-day management of 5 shops;
  • Manpower Planning for all shops;
  • Lead, Supervise, and Coach service staff to delivering excellent customer service & food quality & hygiene;
  • Handle complaints, identify the problems and suggest solutions;
  • Drive and motivate the Sales team to achieve the company target;
  • Analyze and plan sales and profitability;
  • Assist in Polices & Procedure / Operations manuals preparation; 
  • Perform administration duties including cash management, machines operations, restaurant security, housekeeping;
  • Provide all kinds of retail administration support, handle all enquiries and ad-hoc requests from shops and landlords during retail business hours;


  • Higher Diploma or above in Hospitality, Operations Management or other related disciplines;
  • At least 1-3 years supervisory experience in Retail or F&B industry; 
  • Excellent command of English & Cantonese is a must. 
  • Basic knowledge of Japanese is an advantage, not a must.
  • Attention to details, able to work multi-task under pressure;
  • Willing to handle ad-hoc requests, enquiries and reporting from shops after office hours;
  • Excellent people management, communications and problem solving skills.
  • Proficient in PK skills, MS Office (Word, Excel) and internet applications is a must.

Remuneration Package:

  • 5 days’ work; 
  • Competitive salary package; 
  • Merit Bonus;
  • Attendance bonus;
  • Medical benefit; 
  • Birthday leave
  • Excellent career development  

For more information about our company, please visit:

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