Job ref no.: 493783
Bank of China (Hong Kong) Limited

Senior Segment Manager / Segment Manager (Customer Experience & Data Management)

Bank of China (Hong Kong) Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 8 more

Job No.: 493783
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Product Development & Management, Business Development, Strategic Planning


  • Assist senior executives in formulating and implementing customer management strategies to derive highest value from customers by exploring their financial needs, aiming to achieve the business targets and improve customer experience
  • Engage business teams in the identification of big data application scenarios and review user requirements.
  • Design and implement an integrated sales & service platform, enabling frontline salespersons to conduct end-to-end sales process including planning, sales discussion and activities capturing effectively
  • Liaise closely with product, segment and channel teams to ensure the platforms developed are useful in cross/up-selling to meet target customers' needs in totality
  • Plan, implement and monitor the use of the platform by frontline sales, by working with counterparts in providing necessary training & communication, and conduct continuous enhancement by learnings from feedback


  • Degree or above with major in Business Administration, Marketing, Finance or related discipline
  • At least 8 years solid working experience in product management, customer management or sales development in banking industry
  • Familiar with banking products and operations / service enhancement, and with the drive to strive for success
  • Be innovative with good organizing & problem solving skills. Excellent communication and presentation skills with good command of English and Chinese in both spoken and written, including Putonghua
  • Less experience can be considered as Segment Manager  

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.