Job ref no.: CT3127188-01#0064
OZO Wesley Hong Kong

Senior Service Agent, Reservations

OZO Wesley Hong Kong

Duties & Responsibilities

  • Answer all incoming calls promptly, politely
  • Accept reservations according to the room situation and availability
  • Upsell rooms, transportation services and other facilities whenever opportunities arise
  • Distribute the approved daily occupancy report, arrival & departure reports to the department concerned for management morning briefing
  • Follow instructions from Area Director, Revenue Management - Hong Kong to maintain optimum occupancy and average room rate for the purpose of maximizing revenue
  • Ensure Assistant Manager, Revenue Management is being informed on every aspect concerning the department
  • Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe
  • Coordinate with Front Desk and ensure response to all special guest requests and make all reservations appropriately for all guests
  • Assist Reservations team member whenever necessary in performing all job functions
  • Carries out any other duties and responsibilities as assigned


  • Certificate / Diploma holder in Hospitality Management or related disciplines
  • 2 to 4 years' working experience in hotel industry, preferred in Reservations, Sales or Telephone Operator
  • Knowledge of using Opera PMS is an advantage
  • Good command of both written and spoken Cantonese, English and Mardarin
  • Polished interpersonal skills with a positive attitude and customer-oriented
  • Willing to work on shift
  • Candidate with less experience will be considered as Service Agent, Reservations

We offer attractive salary package, fringe benefits including 5-Day week, annual leave, meal allowance and career path to the right candidates.

Interested parties please send full resume with present and expected salary to [via CTgoodjobs Apply Now ] / whatsapp 5662 0025.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for recruitment purpose only.

More job information
Job ref no. CT3127188-01#0064
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Full-time
  • 2 years - 4 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • … + 4 more