Job ref no.: CT3117036-01#8260

Senior Software Implementation Manager (Five-day work)

CBX Software Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

The Role:

As a Senior Software Implementation Manager, you will work closely with customers and internal teams to direct and manage technical implementation for rolling out our flagship CBX Cloud platform applications and services.


  • Positions available in: Hong Kong


Project Implementation and Technical Support

  • Provide CBX application expertise to customers and implementation partners
  • Review customer “to-be" business process with best-practice input
  • Finalize application workflows and gather information required for implementation.
  • Analyze finalized requirement details to come up design for implementation.
  • Manage offshore resources to implement required changes.
  • Identify and resolve issues and conflicts during implementation.
  • Prepare test plan and detailed test cases/scripts for test execution.
  • Support customer rollout and the delivery of training sessions.
  • Monitor ongoing application operation for customer support.

Project Management

  • Define implementation scope, execution plan and deliverable schedules that support business goals in collaboration with senior management and other stakeholders.
  • Develop best practices and tools for project management, technical implementation and issue management.
  • Proactively manage resource allocation and execution plans to secure project goals and objectives.
  • Track and maintain billability % required and proactively escalate deviation to key stakeholders.
  • Continuously manage changes in scope, identify potential risks, and implement contingency plans.
  • Manage development dependencies and critical path for resolution, track implementation milestones and quality of deliverables.
  • Coach, mentor and motivate team members so as to drive for positive attitude/action and accountability for work assignment.

Client Management

  • Manage clients’/stakeholders’ expectations throughout lifecycle of application implementation.
  • Build, develop, and grow business relationships vital to the success of application release and future business opportunities.


  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Excellent verbal and written communication skills in English.
  • Solid experience in enterprise systems implementation, preferably in retail and consumer products businesses.
  • Excellent organizational and time management skills.
  • Familiar with software application implementation processes, preferably with knowledge of Agile methodology.
  • Strength in theoretical and practical aspects of project management. PMP Certification, a plus
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Proven experience in strategic planning, risk management, change management and management software.


  • BS or BA Degree, MBA preferred
  • 10+ years solid work experience in an IT Software Development project management capacity.
  • 10+ years of business analysis experience in enterprise software implementation, preferably working in retail or consumer products companies.

Travel Requirement:

  • Able to travel, as required on projects


  • Friendly and collaborative work environment with diverse and inclusive international teams
  • Excellent career development opportunities
  • Attractive remuneration packages
  • On-job training
  • 5 minute walk to MTR from office
  • Monthly fun activities
  • Medical insurances
  • Performance bonuses
  • Referral bonuses
  • Employment visa sponsorship (if required)

Interested parties, please apply together with resume, stating current and expected salary, and send it via Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed

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More job information
Job ref no. CT3117036-01#8260
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Full-time
  • 10 years - 15 years
Career Level
  • Non-management level
  • Degree