Senior Supervisor, Customer Fulfilment (Payment & Settlement)

Main Responsibilities

• Follow up with related parties like FCD / LPS / RCS/ CS / Special Assets / Complaint for problematic cases and/or unreconciled items.
• Monitor daily operations workflow and resources and streamline procedures.
• Check merchant settlement for Visa/MasterCard/ Jetco/ EPSCO etc, mail-in check/ autopay/ maintenance and related reports.
• Check regular returns for Visa/ MasterCard/ UnionPay/ Jetco etc
• Check and endorse for corrective GL entry adjustments as well as check reconciliation to ensure full documentation in place.
• Monitor outstanding open items and transfer balance to BankControl / P&L accounts accordingly.
• Recommend workable ideas for new product launch / ad hoc campaign / improvements in workflow, productivity and service level as well as revise procedures if needed.
• Handle procedures manual review, other ad hoc projects and participate in meeting if necessary.
• Facilitate UAT for ad hoc/ on-going projects and assist in administrative control.

Requirements

• HKDSE or above
• Holder of LCCI Higher certificate is preferable.
• Minimum 3-year experience in banking industry with 2 years supervisory role
• Customer oriented and attentive.
• Multi-tasking, good communication and interpersonal skills.
• Good command of spoken and written English / Mandarin is preferable.
• Good PC knowledge e.g. MS Office