Job ref no.: CT3117571-01#0067
Master Concept (Hong Kong) Limited

Senior Support Engineer/Support Engineer

Master Concept (Hong Kong) Limited

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Medical plan


  • Monitor incoming support request and handle according priority in a timely manner
  • Analyze the issue symptoms and get a clear understanding, shared with the customer:
  • Troubleshoot the support request using the team member’s knowledge and experience, internal knowledge base and available Google Support resources;
  • If needed, hand off support request among different geographic to maintain 24x7 coverage;
  • Collect troubleshooting information and raise the issue to Google Team (Consult the G Suite Support learning path for best-practices)
  • Less experience will be considered as junior support Engineer 


  • Degree / Higher Diploma in Computer Science or related disciplines
  • Extensive understanding of web technologies/protocols (HTML, XML, HTTP), mail (SMTP, IMAP, POP, Exchange) and OS technologies (Windows/Unix/Linux administration);
  • Sound Knowledge of enterprise networking concepts (DNS, TCP/IP, Firewalls, Proxy Servers)
  • Ability to identify complex problems and collect information for troubleshooting purposes;
  • Empathy skills and interest in customer interactions;
  • Proficient in spoken English/Mandarin
  • Fresh graduate with passion in IT industry will also be considered
  • Immediate available is highly preferred


  • Knowledge of Linux/Unix platform 

Interested parties please send full resume with expected salary to [via CTgoodjobs Apply Now ]

More job information
Job ref no. CT3117571-01#0067
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree