Job ref no.: 101-200204-KN (CT3122611-01#0091)
Manpower Services (Hong Kong) Limited

(Senior) System Engineer/ Team Leader (30-45k, 1 year renewable contract)

Manpower Services (Hong Kong) Limited

  • 5-day week
  • Discretionary bonus

Our client, a well-known e-commence company is looking for a contract (Senior) System Engineer/ Team Leader to support their internal collaboration and operating platform.

As an Team Leader, you will work cross-functionally to support the international business and users across different locations across Europe; support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group-wide projects such as new office build project, company-wide project support e.g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.

● Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
● Troubleshooting and resolving single customer issues with Windows
● Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
● Using remote administration tools to resolve issues on desktops, laptops, and printers.
● Ensuring proper documentation, notification, tracking, and follow up of all incidents.
● Manage and mentor onsite team in Asia Pacific
● Manage vendors for Project Delivery
● Update policies, procedure, and documentation relevant to project or operation
● Ensure compliance with standards, policies, and processes

Job requirements:
● 5+ years of work experience in large enterprise companies
● University degree in computer science or equivalent experience in IT
● Strong knowledge in User & VIP Support and ITIL methodology
● Proven ability of project and team management
● Familiar with Mac and Window OS system
● Pleasant with good telephone manner, mature and independent
● Able to work under pressure, self-motivated, strong problem solving and analytical skills
● Strong data analytic, communication & interpersonal skills
● Travel / business trip is required

Preferred Requirements:
● Proficiency in both spoken and written English, Cantonese and Putonghua

*5 days work in Causeway Bay; Mon to Fri, 0900 to 1800; 1 year contract (renewable); Salary around HK$30,000 – 45,000 depends on experience and competence, discretionary bonus will be offered regarding to performance.

Any interest candidate, please send us your resume in MS Word format with your expected salary to [via CTgoodjobs Apply Now ]

We offer attractive remuneration package to the right candidate. If you do not hear from us in two weeks, your application will be considered unsuccessful.

More job information
Job ref no. 101-200204-KN (CT3122611-01#0091)
Job Function
Employment Term
  • Contract
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree
Require to Travel
  • Travel occasionally