Job ref no.: CT3123510-01#0049
Hong Kong Broadband Network Limited

Senior System Support Engineer/ System Support Engineer

Hong Kong Broadband Network Limited

Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Extra maternity leave
  • Extra paternity leave
  • Family-friendly Leave
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • Social & Recreation Facility
  • Special / extra leave
  • Work at home
  • … + 9 more

Responsibilities of Senior System Support Engineer

  • Work with a team to provide front-line operation support, system configuration, user account administration, timely fix problems and diagnostics to all issues relating Internal IT System
  • Monitoring the healthiness and fault reports of IT Systems
  • Manage the IT System Operations and program deployment
  • Liaise and work closely between various departments to support the overall business goal
  • Ensure that operation deliveries are completed consistently, on time and that they meet the quality standards

Responsibilities of System Support Engineer

  • Provide first line helpdesk support on IT-related issues to end users and keep track on helpdesk calls.
  • Provide technical support to the internal user via phone & email and perform remote technical troubleshooting
  • Provide end-user computing hardware and software support
  • Office 365 system operations and user support

Requirements

  • Higher Diploma or above in Information System / Computer Studies or related disciplines is preferred
  • Three years or above working experience in IT related field is preferred
  • Certification of ITIL or PMP is preferred
  • Experience in the administration of Windows AD and Linux platform is preferred
  • Strong IT technical skills with excellent desktop/notebook support knowledge in a distributed computing environment
  • Good analytical and problem-solving mind, self-motivation, good interpersonal skills
  • Communicate in both English and Chinese
  • Candidates with less experience will be considered as System Support Engineer (high cailibre fresh grad is also welcomed)

Remarks: The role will start with 1-year renewable contract (benefit aligned with permeant talents)

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [via CTgoodjobs Apply Now ] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

More job information
Job ref no. CT3123510-01#0049
Salary
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Contract
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree