Job ref no.: CT3115413-01#8909

Senior Team Manager (Contact Centre/ Banking)

Don Nelson Recruitment Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Our client is seeking a high caliber to join their team as Senior Team Manager:

Responsibilities:

  • To lead, coach, motivate and develop a team of agents in an inbound contact centre environment
  • Handle disputes and customer complaints or suspected fraud case when needed
  • Responsible for the effectiveness of call agents' performance
  • Deliver upon KPIs which in line with business strategies and regulatory requirements
  • Understand Business Intelligence data and be able to translate into individual team performance plans
  • Plan and prioritise work according to importance, business impact and operational risk
  • Maintain internal control standards, implement and observe internal compliance policies

Requirements:

  • University degree holder, preferably in Finance, Business or related discipline
  • Solid experience in managing a team through coaching and mentoring
  • Good customer service mindset and committed to service excellence
  • Familiar with regulatory and compliance requirements in particular on insurance and investment products
  • Sound knowledge of Retail Banking and Wealth Management financial products
  • Insurance and Investment license holders are preferred
  • Willing to perform shift duties, including weekends and public holidays if required

Interested parties please click Apply Now to apply job.

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More job information
Job ref no. CT3115413-01#8909
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Middle management level
Education
  • Degree