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Job ref no.: CTT-06372
HKT Teleservices

Senior Technical Service Officer (Business Customer Hotline - Technical Helpdesk)

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The Job:

  • To provide technical consultancy, problem solving to customer
  • To manage fault restoration via internal/external referrals and email
  • To handle restoration on network security, routers, firewall, and complex fault
  • To coordinate with Field Services, Engineering NOC, and CPE Field Services for fault restoration

The Person:

  • Higher Diploma / Certificate in Computer Science, Electronic/Electrical Engineering or related disciplines
  • Minimum 2 years’ experience in handling Router/Firewall installation/restoration or equivalent
  • Solid experience in Broadband Internet, Networking, and Router Management
  • Good interpersonal, analytical and Problem solving skills
  • Fluent in speaking/writing in Chinese and English. Proficiency in Putonghua is an advantage
  • Well organized, hardworking, responsible, self-initiative and able to work under pressure.
  • Willing to perform 7x24 shift duty

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path
     

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-06372 (CT3115165-01#1398)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree