Job ref no.: IS-STSVoip-CT-090518
SmarTone Telecommunications Limited

Senior Technical Specialist (PABX/ VoIP)

SmarTone Telecommunications Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Paid overtime


  • Planning and implementation of contact center systems including PABX, ACD, IVR, CTI, Live Chat and Unified Communications solution.
  • Participate in all phases of a key digital transformation project for contact center and voice related system modernization.
  • Work with technical team to implement and support the contact center systems and VoIP network for offices in Hong Kong and Guangzhou
  • Liaise with vendor for the implementation, integration and commissioning of the contact center and VoIP related systems.
  • Ensure the contact center and voice project implementation to meet the user requirements.
  • Analyzing and troubleshooting system & operation issues
  • Monitor system performance and health status for proper capacity planning
  • Create, maintain and review system specification documentation
  • Assist in executing user acceptance test


  • Degree in Information Technology, Computer Engineering or related disciplines
  • At least 6-8 years in Contact Centre, PABX, VOIP, Voice Recording experience.
  • Project management experience in VoIP and Unified Communications systems is preferred
  • Strong VoIP Implementation experience with large scale deployment (e.g. Cisco Call Manager or Avaya Call Manager or Genesys Contact Centre)
  • Familiar to support the contact center environment, both inbound and outbound supporting remote locations
  • In-depth expertise in VoIP protocols (SIP, H.323, RTP, QoS, DHCP and related Protocols) and VoIP performance metrics (MOS, jitter, delay, packet loss)
  • Clear understanding of network functionality and network design pertaining to large segmented networks
  • Quick learner in adopting state of the art Information and Communications Technology
  • Good problem solving, interpersonal, communication skills
  • Proficiency in both written and spoken English and Chinese
  • Self-motivated, able to work independently and meet task schedule
  • Occasionally travel to Guangzhou during initial stage of the project implementation

Interested parties please apply with full resume stating present and expected salary by clicking Apply Now or visiting our website:

SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.

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More job information
Job ref no. IS-STSVoip-CT-090518 (CT3115815-01#0087)
  • N/A
Job Function
  • Ngau Tau Kok
Employment Term
  • Permanent
  • Full-time
  • 6 years - 13 years
Career Level
  • Middle management level
  • Degree
Require to Travel
  • Travel occasionally