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Job ref no.: A-46481

Senior Technical Support Engineer (Contract)

AMAC Human Resources Consultants

- Degree holder in Electrical Engineering or related discipline
- Good communication skills & good telephone manner
- Detail-minded and a good team player
- Customer-oriented & self-motivated
- Good command in English, Cantonese & Mandarin
- Product support knowledge including ACB , MCCB is a must
- Good communication and presentation skills
- Good PC skills including Word, Excel, Power Point

Job Duties:

- Analyzing, documenting and communicating to internal/external to meet
customer technical expectations and ensure customer satisfaction
- Managing customer relationships to ensure early and open communication
that meets customer expectations
- Developing and maintaining strong working relationships with Internal
Groups such as Sales, Engineering, Service, Marketing, and other
relevant company resources
- Hotline support
- Handle goods returns process
- Using basic CRM systems to manage cases
- Using knowledge-bases to share information about known issues

Ref.A-46481 

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More job information
Job ref no. A-46481 (CT3114387-01#6284)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • Degree