Job ref no.: CT3115413-01#3279

Senior / Technical Support Officer

ACG (Able Communications Group)

  • 5-day week
  • 13-month pay
  • Medical plan

Key Responsibilities:

  • Support on system integration, provisioning of E-Commerce and Unified Communications products including Messaging Gateway, Online to Offline Sales Platform (EaseSales), Rental System, Web, Mobile App and CRM Deployment
  • Help resolve customer issues by providing first tier technical support and problem solving
  • Accountable for providing pre-sales and post sales technical support to end-users, preparing technical documents
  • Assist on development, implementation, system diagnostics and troubleshooting
  • Work closely with development team on optimization of client facing applications' efficiency, scalability, stability and availability
  • Oversee project implementation and coordination, technical integration 



  • Degree in Computer Engineering or related disciplines
  • Good business sense, inter personal skill and good command of spoken and written English and Chinese for telephone and email communications.  Mandarin is a plus
  • Minimum 4 years’ experience and Technical knowledge on Messaging Gateway in Telecommunication, Web and Application, Retail Online Store, Offline POS Platform, Payment Gateway Integration or related E-Commerce industry etc.
  • Knowledge of Windows Server, Linux system operation and administration
  • Familiar with simple SQL programming
  • Infrastructure & VPN knowledge is a plus
  • Perform IT equipment administration



  • Five-day work per week
  • Double Pay
  • Bank Holiday
  • 14 Days Annual Leave
  • Birthday leave
  • Sponsorship on job related studying
  • On job professional training
  • Medical Insurance


This is an excellent business opportunity for candidates looking for dramatic growth. We offer our new renovation 10,000 square feet working environment in Causeway Bay, professional development and competitive package will be offered to the right candidates. More information can be found from our web page

Interested parties, please submit your application to Ms. Susan Yuen by clicking Apply Now for further enquiry.

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More job information
Job ref no. CT3115413-01#3279
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Middle management level
  • Degree