Job ref no.: CT3115703-01#9581

Senior Technical Support Officer

TG Human Resource Services

TG Human Resource is a recruitment and HR outsourcing firm in Hong Kong with offices in Singapore, Shanghai, Taiwan, Tokyo and Malaysia. Since its incorporation in 2009, it has delivered comprehensive services to various companies in the region, e.g. recruitment process outsourcing and payroll process outsourcing.

Consisting of experienced industry experts and HR professionals, TG ensures that our customers’ expectations are always met. Today, TG is a solely-owned subsidiary of the APBA Group, which specializes in delivering cutting-edge HR solutions and technology across the Asia-Pacific region.


Our client which is a reputable multimedia development company is now hiring a Senior Technical Support Officer.

Duties:

  • Hardware installation/configuration/maintenance including PC, notebook, Mac, server, printer and other computer peripheral devices
  • Software installation/configuration/maintenance including MS Office, Outlook, Windows, Mac, Adobe products, Mcafee and other office applications
  • Handle VIP calls and support
  • Ensure all aspects of computer use are comply with the company policy

Requirements:

  • Higher Diploma or above in Information System or related disciplines
  • Minimum 5 years of relevant experience in IT technical support
  • Knowledge in Windows AD, DNS, TCP/IP, FTP, POP3, SMTP and SNMP
  • Proven expertise in supporting Wi-Fi / network switch and router / AV / Video Conferencing
  • Excellent communication skills and customer focused
  • Respond support calls in a timely manner
  • Self-motivated, pro-active and quick learning
  • Good command of both written and spoken English and Chinese


Please send your CV to [ Apply Now ] with last and expected salary.

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More job information
Job ref no. CT3115703-01#9581
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip