Senior Technology Analyst

Responsibilities  

• Work in IT Managed Services Team providing technical guidance to teammates and technical support to clients
• Act as IT infrastructure subject matter expert / Level III engineer
• Act as escalation point for other team members on IT infrastructure problems
• Actively monitor client ’ s infrastructures and execute preventive measures to
• prevent problems / issues from happening
• Work with helpdesk team leader on providing top level of service to our clients in a timely and professional manner
• Provide infrastructure advice both internally and to clients on improving system efficacy, stability, performance and security
• Work with other teammates to design and execute technology solutions / projects
• Develop younger and junior teammates on technical skill sets
• Maintain update records of client ’ s IT infrastructure
• Understand and deploy company culture and standards
• Remains contactable via phone out of office hours
• Flexible on work hours included weekend and public holidays

• 10 years experience in a technology support role
• 3 years experience and above in an senior engineer role
• Fluency in written and spoken English is mandatory.  Fluency in spoken Mandarin or Japanese would be an advantage
• Ability to deliver results in an efficient manner in constrained timeframes
• Able to work under stress
• Industry certifications would be an advantage (such as MCSE / MCITP, VCAP, VCP, CISSP, CISA, CCIE, CCNP, etc.)
• Solid and strong hands on experience on Microsoft Server and Exchange is a must
• Solid and strong experience with multi-sites infrastructure deployment
• Solid and strong hands on experience on IT infrastructure including servers, storages, data backups, replications, network, UPS, etc.
• Excellent communication and interpersonal skills, within the company and at all levels of clients
• Previous experience in a service provider environment is an advantage
• Trade floor or financial services IT experience would be an advantage
• Diploma  or above in  fields of Information  Technology, Software Engineering  or equivalent

 Please email your updated resume.