Job ref no.: CT3114121-01#0268

Senior Telephone Operator / Telephone Operator

六 國 酒 店 Gloucester Luk Kwok Hong Kong

  • Education subsidies
  • Insurance plan
  • Medical plan
  • Transportation allowance

Job Duties:

  • Operate telephone switchboard and ensure all incoming telephone calls are answered promptly and efficiently
  • Familiarize self with Hotel product including & not limited to prevailing room categories, room tariff plus set up, facilities & amenities; Food & .Beverage outlets, other facilities and their respective locations
  • Provide services & not limited to wake up calls, information on telephone numbers, message checking and taking for guests & Management, in house promotion and daily event, weather forecast, etc
  • Familiarize self with “Opera" PM System & related interface systems for daily Telephone Operator operation
  • Handle all complaints relating to telephone service and take necessary action


  • Diploma educated or above
  • 2-3 year relevant experience in similar capacity, preferably in the hotel industry
  • Proficient in computer skills & preferably with hands-on experience in Opera
  • Excellent Interpersonal skills
  • Friendly with courteous manner
  • Good command of both written and spoken Cantonese, English and Mandarin


  • 12-14 days Annual Leave
  • Medical allowance
  • Discretionary performance bonus
  • Duty Meal
  • Career growth & development opportunities
  • Study allowance


We offer attractive salary and fringe benefits.

Interested parties please send your full resume with expected salary and availability to:

Gloucester Luk Kwok Hong Kong

Personnel Department

72 Gloucester Road, Wanchai, Hong Kong

Tel: 2866 2166     Fax: 2866 2622

or by clicking Apply Now.



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More job information
Job ref no. CT3114121-01#0268
  • N/A
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Part-time
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree