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Job ref no.: 493659 (CT3118372-01#0465)
Bank of China (Hong Kong) Limited

Senior Teleservices Executive - Contact Centre (Shift Duty)

Bank of China (Hong Kong) Limited

Benefits
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 8 more

Job No.: 493659
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations

Responsibilities:

  • Handle customers' enquiries and requests related to banking and credit card products or services from different channels
  • Provide quality services to customers through inbound and outbound calls
  • Address customer feedback / complaints professionally

Requirements:

  • At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE
  • Relevant working experience in banking / servicing industry is preferable
  • Independent,self-motivated, customer-oriented and able to work under pressure
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs
  • Excellent interpersonal and communications skills with good command of English and Chinese in both spoken and written; Putonghua is preferable
  • Pass in IIQE and HKSI Examinations is an added advantage
  • May required on-shift duty as needed

(Candidate with Less experience will be considered as Teleservices Executive)

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/493659?lApplicationSubSourceID=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
 

More job information
Job ref no. 493659 (CT3118372-01#0465)
Salary
  • N/A
Job Function
Industry
Location
  • Tai Kok Tsui
  • Mongkok
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • N/A