Job ref no.: CT3124556-01#0014
Jardine Restaurant Group

Senior Training Officer

Jardine Restaurant Group

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan
  • PRC holidays
  • K + 3 more

Responsibilities :

  • The incumbent will provide professional training services to assist frontline staff for attaining high service and operations standard
  • Identify training needs and review staff development plan for frontline operations so as to maintain company image and service quality
  • Design and deliver training programs in the areas of customer service, supervisory skill and soft skills training for frontline staff
  • Review training effectiveness by assessing employee performance and trainees’ feedback
  • Coordinate customer service related training events such as Mystery Shopper Program
  • Provide assistance in ad hoc projects related to shop operations

Requirements :

  • University graduate in Human Resources, Business, Language or related disciplines
  • Minimum 4 years' hands-on experience in designing and delivering training programs, candidate with retail background would be an advantage
  • Strong sense of ownership and self-motivated with good organizational and communication skills
  • A team player and able to work independently
  • Good command of both written and spoken English and Chinese
  • Proficient in PC applications especially MS Word, Excel and PowerPoint
  • Candidate with less experience will be considered for the position of Training Officer

Online Application:


Whatsapp: 6113 4185

More job information
Job ref no. CT3124556-01#0014
  • 20,000 - 25,000 / month
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 4 years - 5 years
Career Level
  • Non-management level
  • Degree