Job ref no.: CT3118290-01#6987

Senior Training Specialist / Assistant Training Manager - HK & Macau

AMAC Human Resources Consultants

Negotiable Per Month
Senior Training Specialist / Assistant Training Manager - HK & Macau

  • Bachelor degree in Business Administration, Marketing, Human Resources
Management or relevant disciplines
  • At least 5 years' experience in training and development field in
luxury retail industry
  • Solid experience in design, development and delivery of training
programs, training needs assessment and post-training evaluation
  • Relevant certification in DISC, NLP and coaching are added advantages
  • Open-minded and detailed-oriented; Self-motivated, mature &
  • Excellent communication and presentation skills
  • Proficiency in MS Word, Excel, PowerPoint & Chinese word processing
  • Good command of written & spoken English and Chinese
  • Willing to work at shop as a Retail Coach and work under shop's
operation roster
  • Immediately available is preferred

Job Duties:
  • Act as a strategic partner with retail team to formulate and execute
effective learning and development programs for frontline staff in
Hong Kong and Macau
  • Assess training needs and formulate training materials to align with
corporate training guidelines, ensure high service quality and enhance
sales performance
  • Take full responsibility for enhancing selling techniques, product
knowledge, customer service skills and other effective skills of
frontline staff
  • Partner with VM team to conduct effective VM training to frontline
  • Manage and assess individual KPIs of retail staff and execute plans to
motivate frontline staff
  • Evaluate and monitor the effectiveness and efficiency of training
programs based on the feedback from internal and external customers as
well as the KPIs improvement of frontline staff
  • Establish career development and coaching plans for retail staff in
accordance with their individual potentials
  • Handle all training related materials, administrative logistics and
  • Perform other ad hoc tasks when assigned

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More job information
Job ref no. CT3118290-01#6987
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree