Job ref no.: CTF-05892

Senior Workforce and Business Planning Officer


  • Competitive pay
  • Medical plan
  • Shuttle bus
  • Special / extra leave

Key Accountabilities

  • Office Admin and Management
    • To co-ordinate with Facility Management Department/external vendors in response to user requests/ feedbacks concerning office environment and equipment
    • To work on ad-hoc renovation projects of call centers
  • Administrative Support
    • To organize monthly Staff Forum and other staff events with team Administrative Officers in call centers
    • To propose and organize staff caring events and benefits in call centers
    • To work as the key contact point of csl. call center shuttle bus service
  • Business Planning
    • To assist the team in annual operation planning, monthly management reporting and regular forecasting
    • To work on ad hoc and special projects upon request

People Specification

  • Possess Diploma or with at least 2-year related working experience
  • Have interests in Call Centre Operations
  • Excellent attitude and inter-personal skills with people from all levels
  • Proficiency in both written and oral English and Chinese
  • Have experience in MS Office 

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary to

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTF-05892 (CT3115165-01#1309)
  • N/A
Job Function
  • Tuen Mun
  • Ngau Tau Kok
Employment Term
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Degree