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Job ref no.: Service Ambassador (Wan Chai Branch) (CT3126274-01#2064)
Dah Sing Financial Group

Service Ambassador (Wan Chai Branch)

Dah Sing Financial Group

About this company

Job Purpose:

To handle customer enquiries about banking products and services. Acts as the service ambassador of the bank, working primarily in a customer service role. He/she will need to help referring new customers to the sales staff or promoting product campaigns to suit for customer’s needs.

Main Responsibilities: 

  • Divert walk-in customers to suitable queue for counter or customer services, and assist in promotion of digital banking services such as e-banking / mobile apps enrollment
  • Provide quick service to walk-in customers such as handle their enquiry about the products and services
  • Explore business opportunity to cross sell bank products and services to customers and make referrals to sales staff
  • Assist customers to use branch digital facilities such as iPad and i-Kiosk at the “interactive zone" or “CS area"
  • Assist branch to achieve goal of service excellence and sales performance

Incumbent Requirements:

  • Tertiary education with diploma or equivalent
  • At least 2 year’s solid working experience in customer service at branch
  • Knowledgeable in retail banking product and services
  • Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
  • Able to analyze and tackle problems independently
  • Demonstrate cooperative spirit and team’s morale with colleagues
  • Good command of both written and spoken English and Chinese including Putonghua 

Please note that only shortlisted candidates will be notified.

 

More job information
Job ref no. Service Ambassador (Wan Chai Branch) (CT3126274-01#2064)
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan