Job ref no.: 580124BR (CT3118014-01#0099)
Hong Kong Disneyland

Service Center Supervisor - Full Time, HK Disneyland

Hong Kong Disneyland

  • 5-day week
  • Additional subsidies
  • Dental plan
  • Education subsidies
  • Examination leave
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Transportation allowance
  • Year-end bonus
  • … + 5 more

Service Center Supervisor are responsible for greeting Guests, assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.

This position requires shift duty.

Typical shift hour: Morning shift (7:30am to 5:30pm) ; Afternoon shift (2:00pm to 10:30pm)

Working Location: Offsite Service Centre at West Kowloon Station 


  • As a Supervisor of Service Center Supervisor, responsibilities include:•Supervise daily operations of the Offsite Service Center
  • Answer Guest enquiries and provides accurate information about Hong Kong Disneyland
  • Perform Front Office duties, including providing information of Hotel availability, room rate enquiries and pre-check in services
  • Handles park ticket enquires and ticket issues
  • Handle luggage delivery services and transportation arrangement from Service Center to Hotels
  • Administrative support across the Hotels' Front Office teams


  • Good command of both written and spoken English and Putonghua
  • Minimum 2 years Guest Service Experience


  • Previous work experience in Hotel, Guest services, and tourism industry

Required Education:

  • Diploma holder in Hospitality Management or equivalent qualification

Preferred Education:

  • Preferably with qualifications in Hotel, Hospitality or Tourism Management 

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

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More job information
Job ref no. 580124BR (CT3118014-01#0099)
  • N/A
Job Function
  • Lantau
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree