Job ref no.: CT3122066-01#0064
SATS HK Limited

Service Control Manager

SATS HK Limited

Company Profile
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Marriage leave
  • Medical plan


  • Service Control Manager is responsible to the Manager, Service Control for overseeing and managing the Integrated Airport Centre including Flight Operations, Crew Bus Management and managing flight disruption;
  • Role as the company’s primary strategic leader on shift for the planning, coordination, and critical decision making relative to daily flight schedule completion and on time performance goals and objectives;
  • This position is responsible for the formulation and tactical execution of the strategic operating plan, ensuring the highest levels of customer service.


  • Act as liaison role for operational planning and gate management inclusive of: aircraft parking, aircraft moves and customer disposition; coordinate and direct response to all levels of operational irregularities;
  • Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agencies; escalate operational critical issues to senior management;
  • Ensuring that flights are safely and efficiently planned and monitored in accordance with established standards and regulations;
  • Monitor pre-arrival, arrival, ground-servicing, and departure activities; sets operational priorities, with an emphasis on decisions towards safety, security, reliability, voice of customers (internal/external) and business;
  • Flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)
  • Manage IRROPs strategic planning and communication; facilitate operations critical communication to senior management including all functional department heads;
  • Partner with Duty Manager of HKIA at IAC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions;
  • Serve as Company Emergency Response Plan Coordinator while on duty, initiating the Emergency Response Plan when required.
  • Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration Department;
  • Establish strong leadership within all levels of employees through excellent communication skills and positive work environment.


  • Diploma or Associate Degree or equivalent;
  • At least 8 years of extensive experience in the field of aviation or related industry in order to gain familiarly with the field’s practices procedures and concepts;
  • A minimum of 2 years supervisory experience in a flight operation environment;
  • Strong understanding of aviation environment, procedures and processes;
  • Keen analytical, problem solving skills;
  • Ability to perform under pressure and go extra miles to complete tasks;
  • Effective communication skills (both spoken/written English, Chinese and Mandarin);
  • Ability to engineer managers and section heads to accomplish work plan; ability to delegate work, set clear direction and manage workflow; ability to train and develop subordinates’ skill; ability to foster teamwork among team members
  • Intermediate level of Microsoft Office (Work, Excel, PowerPoint, Outlook, Access), and IT skills
  • Valid driving licenses #1 and #2 are preferable.


  • 5-day work week;
  • Public holidays;
  • Medical insurance and dental benefits;
  • Friendly work environment;
  • Discount / Free flight tickets.

We offer attractive remuneration package including various benefits and allowances, medical insurance, staff activities, marriage leave and clear career path to the right candidate.

Interested personnel please send your cover letter and resume with present & expected salary and available date by clicking Apply Now.

Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3122066-01#0064
  • 30,000 - 45,000 / month
Job Function
  • Chek Lap Kok
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Require to Travel
  • No travel