Job ref no.: PS/SDM
Microware Limited

Service Delivery Manager

Microware Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

Job Responsibilities:

  • Manage Operation, Service Desk Support and Managed Services Teams
  • Manage day-to-day operational activities/issues and following ITIL model and best practices
  • Participate in the system/procedural review and analyse the existing business processes to identify the improvement areas
  • Assist in managing processes, operations and systems workflows and ensure the consistency in service delivery
  • Lead through preparation and production of required reports/plans including SLA/KPI, Health Check & Capacity Plan etc.
  • To be the prime focal point to liaise with customers on all service deliverables and service review
  • To be the service escalation point when incidents’ severity reaches pre-defined level

Job Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • ITIL v3 and PMP/PRINCE2 certification (ITIL Expert certification is an added advantage)
  • 7 years’ working experience in the IT Industry with at least 3 years’ experience in Service Delivery Management level
  • Proven experience in managing IT service based on ITIL practice and processes
  • Good interpersonal and communication skills drive the team to meet commitment and quality standard
  • Proficiency in spoken and written in both English and Chinese

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. PS/SDM (CT3115731-01#0050)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 7 years - 8 years
Career Level
  • Middle management level
  • Degree