Job ref no.: CTB-06446
PCCW Solutions Ltd

Service Delivery Manager

PCCW Solutions Ltd

Benefits
  • 5-day week

The Job

The Service Delivery Manager plays a central role in the successful delivery of managed services. The key objectives are to deliver develop strong customer relationships and promote IT transformation to customers to enhance business performance. 

  • Managing service delivery to one or more customers, promoting the continuous improvement of productivity, service quality and customer satisfaction
  • Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
  • Developing strong customer relationships and networks effectively to ensure service excellence
  • Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
  • Growing the clients’ business performance through IT Transformation
  • Performing team leadership and people management

The Person

  • Bachelor's degree in information technology, management, computer science or equivalent
  • A minimum of 12 years’ experience in managed services
  • A good command of English in both written and verbal
  • Excellent verbal and written communication skills
  • Experience providing detailed reports related to incidence and SLA’s
  • Knowledge in Information Technology Infrastructure Library (ITIL) Foundations / ISO27001 standard 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume quoting the reference number, your present and expected salary by email to the Human Resources Department.

Email :Nelson.KH.Wong@pccw.com & ida.lee.wm@pccw.com

For more information on other job opportunities of PCCW Solutions, please visit our website at http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf ), a copy of which will be provided immediately upon request.

www.pccwsolutions.com

More job information
Job ref no. CTB-06446 (CT3115165-01#1454)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 12 years - 17 years
Career Level
  • Middle management level
Education
  • Degree