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Job ref no.: CT3115792-01#0021
Atos Information Technology HK Ltd

Service Delivery Manager

Atos Information Technology HK Ltd

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Responsibilities:

  • Owns the overall service and day-to-day customer care in the provision of those services. Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels.
  • Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
  • Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management.
  • Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
  • Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client

Requirement

  • Bachelor Degree in Information Technology or relevant discipline.
  • Good command of spoken and written English.
  • Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
  • Good interpersonal and communication skills with clients and colleagues (locally and overseas). A proactive self-starter with the ability to work as a team, independently and under pressure.
  • Customer focused and strives for high quality service & continuous improvement

We offer bank holidays, medical and dental insurance, 14 days’ annual leave, excellent career prospects & attractive remuneration to the right candidate.

Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number to [via CTgoodjobs Apply Now ]

(All personal data collected will be used for recruitment purpose only.)

More job information
Job ref no. CT3115792-01#0021
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree