Job ref no.: CTB-07404
PCCW Solutions Ltd

Service Delivery Manager

PCCW Solutions Ltd

  • 5-day week

The Job

The Service Delivery Manager plays a central role in the successful delivery of managed services. The key objectives are to deliver develop strong customer relationships and promote IT transformation to customers to enhance business performance. 

  • Managing service delivery to one or more customers, promoting the continuous improvement of productivity, service quality and customer satisfaction
  • Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
  • Developing strong customer relationships and networks effectively to ensure service excellence
  • Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
  • Growing the clients’ business performance through IT Transformation
  • Performing team leadership and people management

The Person

  • Bachelor's degree in information technology, management, computer science or equivalent
  • A minimum of 12 years’ experience in managed services
  • A good command of English in both written and verbal
  • Excellent verbal and written communication skills
  • Experience providing detailed reports related to incidence and SLA’s
  • Knowledge in Information Technology Infrastructure Library (ITIL) Foundations / ISO27001 standard 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume quoting the reference number, your present and expected salary by email to the Human Resources Department.


For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies ( ), a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-07404 (CT3115165-01#2197)
  • N/A
Job Function
Employment Term
  • Full-time
  • 12 years - 17 years
Career Level
  • Middle management level
  • Degree