Job ref no.: CT3116128-01#5705

Service Delivery Manager

E.C. Fix Technology Limited

Benefits
  • Gratuity
  • Medical plan

  Responsibilities: 

  • Owns the overall service and day-to-day customer care in the provision of those services.
  • Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels.
  • Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
  • Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management.
  • Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
  • Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client  

Requirements: 

  • Bachelor Degree in Information Technology or relevant discipline.
  • Good command of spoken and written English.
  • Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
  • Good interpersonal and communication skills with clients and colleagues (locally and overseas). A proactive self-starter with the ability to work as a team, independently and under pressure.
  • Customer focused and strives for high quality service & continuous improvement 

***** Please provide your expected salary in your CV for reference ***** 

Interested party, please send your details resume with current and expected salary to our Human Resources Departmentby clicking Apply Now with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

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More job information
Job ref no. CT3116128-01#5705
Salary
  • N/A
Job Function
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree