Job ref no.: CT3118326-01#0351
Macroview Telecom Limited

Service Delivery Manager

Macroview Telecom Limited

  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

The Job, you will:

  • Develop strong customer relationships to effectively boost service excellence
  • Oversee the delivery of service or service technology to our customers to ensure that all services in scope are delivered and aligned with Service Level Agreement (SLA)
  • Act as the primary interface and bridge between the customer and our operational delivery teams during service delivery cycle
  • Identify, investigate, escalate and resolve major issue in order to maintain consistently high service performance and high level of customer satisfaction
  • Collect and evaluate customer feedback to continually improve service quality, staff productivity and customer satisfaction
  • Coordinate with internal and external stakeholders to provide quality services to customers


About You:

  • Degree in Information Technology, Management, Computer Science or related disciplines
  • More than 2 years relevant supervisory or managerial experience in IT service management
  • Previous working experience in System Integrator or IT Distributor environment will be an advantage
  • Preferably have practical knowledge in ISO 20000 and ISO 27001 standards
  • Holder of ITIL v3 Foundation certification is a must
  • Preferably have PMP or PRINCE2 certification
  • Good command of both written and spoken English
  • Excellent communication and presentation skills
  • Able to work proactively, aggressively and independently with minimum supervision
  • Candidate with less experience can apply for Assistant Service Delivery Manager


We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Interested parties please send full resume with expected salary by clicking Apply Now.

All information collected will be used for recruitment purpose only.

To know more about Macroview, please visit:

More job information
Job ref no. CT3118326-01#0351
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree