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Job ref no.: CT3130578-01#0012
Fujitsu Hong Kong Limited

Service Delivery Manager

Fujitsu Hong Kong Limited

Responsibilities:

  • Ensuring the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered according to the service agreements between customer and Fujitsu.
  • Plan, develop, integrate, and use, process, tools and resources to ensure the management, delivery and support services are performed according to contractual commitments.
  • Providing leadership, guidance, and directions to a highly technical staff, and be a point of escalation for customer inquiries, and provide high quality customer support.
  • Working closely with Fujitsu Service Desk, Operation Teams and System Integration teams which perform day-to-day 7 x 24 support activities.
  • Reviews high level service level reports, identifying service exceptions, breakdowns/gaps, trends and recommends intermediate and long term solutions.
  • Ensures service processes and documentation are well developed, structured, in place and accessible.
  • Assist in assessing new services opportunities to expand and create additional new business, contribute to Fujitsu Service Business growth.

Requirements:

  • Bachelor degree in Computer Science, Information Technology or equivalent.
  • 10 years in ICT industry, Minimum 5 years of technical and/or project leadership role.
  • Understanding of Server, Storage, backup, Virtualization and Cloud Technologies (AWS/Azure).
  • Experiences with regional retail management is an advantage.
  • Excellent communication skills at all levels of internal and external organization.
  • Proficiency in Service Delivery Management and Service transition.
  • Understanding of service management tools, such ServiceNow.
  • Current ITIL Certification.
  • Excellent communication skills in English, Cantonese and Mandarin.

Attractive remuneration package will be offered to the right candidate. Please send full resume with expected salary for application via Apply Now Button below or WhatsApp 68995510. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.

More job information
Job ref no. CT3130578-01#0012
Salary
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • … + 3 more