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Posted on 2023-03-22
Service Delivery Manager
Job MatcherJob Highlights
- Key client interface to ensure SLA is aligned
- Develop strong client relationships and network
- Resolve major issue to keep customer satisfaction
Responsibilities
- To act as the key client interface to ensure all the service scopes provided are delivered on time and aligned with Service Level Agreement (SLA)
- Developing strong customer relationships and networks effectively to ensure service excellence
- Identify, investigate, escalate and resolve major issue in order to maintain high level customer satisfaction and to achieve client’s Service Level Agreement (SLA)
- Promote continuous improvement of productivity, service quality and customer satisfaction
- Liaises with internal functional departments to provide services to customer
Requirement
- Degree holder in IT, Computer Science and Management or related field
- 3 years of working experience in IT operation & maintenance - service team
- Working experience in System Integrator or IT distributor will be an advantage
- Knowledge in Information Technology Infrastructure Library (ITIL) Foundations is a plus
- Good command of spoken and written English & Chinese
- Excellent communication & presentation skill
- Proactive, aggressive and independent
We offer competitive salary package and career development opportunity. Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now. Please quote the reference number on the e-mail subject.
We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.
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Company Overview
HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. We own an extensive network and infrastructure in Hong Kong and overseas and provide various services. Our business covers 23 overseas offices in 5 continents, provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. We provide full-fledged telecom, ICT solutions, data centre and broadband services for local, overseas, corporate and mass markets. We own and operate an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connect with hundreds of world-class international telecom operators. Macroview Telecom Limited, a leading digital technology and IT infrastructure solutions provider is a HGC Group Company.
