Macroview Telecom Limited

Service Delivery Manager

Macroview Telecom Limited

Job Highlights

  • Key client interface to ensure SLA is aligned
  • Develop strong client relationships and network
  • Resolve major issue to keep customer satisfaction


  • To act ​as the key client interface to ensure all the service scopes provided are delivered on time and aligned with Service Level Agreement (SLA)
  • Developing strong customer relationships and networks effectively to ensure service excellence
  • Identify, investigate, escalate and resolve major issue in order to maintain high level customer satisfaction and to achieve client’s Service Level Agreement (SLA)
  • Promote continuous improvement of productivity, service quality and customer satisfaction
  • Liaises with internal functional departments to provide services to customer


  • Degree holder in IT, Computer Science and Management or related field
  • 3 years of working experience in IT operation & maintenance - service team
  • Working experience in System Integrator or IT distributor will be an advantage
  • Knowledge in Information Technology Infrastructure Library (ITIL) Foundations is a plus
  • Good command of spoken and written English & Chinese
  • Excellent communication & presentation skill
  • Proactive, aggressive and independent

We offer competitive salary package and career development opportunity. Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now. Please quote the reference number on the e-mail subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

More job information
  • 5-day week
  • Insurance plan
  • Medical plan
  • Shuttle bus
Job Function
  • Tsing Yi
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Middle management level
  • Degree