Job ref no.: HR_AC_MSD_A401010000
Automated Systems (H.K.) Limited

Service Desk Specialist (Work location: Shek Mun / Wan Chai)

Automated Systems (H.K.) Limited


  • Perform system operations and maintain operations procedures.
  • Conduct daily walkthroughs and routine checking of the computing services.
  • Conduct daily system administration, troubleshooting and applying remediation to system problems.
  • Daily support the operational tasks
  • Perform the change and configuration management under ITIL and ISO compliance
  • Meet the corresponding service level agreement (SLA)
  • Develop and maintain operational procedures and performance statistics for all computer systems.
  • Write system scripts to schedule and monitor the performance of systems.


  • Higher Certificate holder or above in IT or related disciplines
  • With 1 year experience in Information Technology services
  • Fluent in spoken Cantonese, Mandarin and especially English due to support for a global project
  • Knowledge in Microsoft Windows Active Directory, Exchange Server and AIX/Linux Administration is an advantage
  • Knowledge in Data Center Operation is an advantage
  • Holding any Professional Certificate is a plus
  • Good interpersonal communication skill
  • Able to work as 7x24 shift and non-office hour
  • Candidate with less experience will be considered as Assistant Service Desk Specialist
  • Fresh graduates are welcome

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website:

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.

More job information
Job ref no. HR_AC_MSD_A401010000
Job Function
  • Wanchai
  • Shek Mun
Employment Term
  • Contract
  • Full-time
  • 1 year - 10 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
  • Master's degree