Job ref no.: CT3114388-01#5067

Service Desk Specialist

Robert Walters

This is a Service Desk Specialist position responsible to provide support on both internal and external requests from email and phone. This role will also participate in product launch and solution implementation projects.


  • Act as 1 st point of contact on internal and external mail and phone enquires
  • Manage ticket processing and diagnose issues
  • Conduct follow up on ticket resolution and provide timely updates
  • Participate in new product launch and solution evaluation/implementation projects


  • Higher Diploma or above in Computer Science, Information Technology or relevant discipline
  • 1-2 years’ experience providing users support
  • Excellent customers oriented attitudes
  • Fluent communication, both written and spoken, in Chinese and English

About our client:
Our client is an industry leading telecommunication services provider.

Interest parties please submit your CV by clicking Apply Now.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114388-01#5067
  • N/A
Job Function
  • 1 year - 2 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree