Service Desk Supervisor
Atos Information Technology HK Ltd
Supervise the Service Desk Operation team in providing daily IT helpdesk support, Change Management, Incident Management and Problem Management services to customers
Prepare Service Desk related reports and documentations such as work instructions, training guides, incident and summary reports
Ensure services are delivered as defined in service level agreements
Participate in major incident management on-call-duty
Coordinate and participate in monitoring, reviewing and auditing processes related to service delivery
Bachelor Degree in IT or other relevant disciplines
Minimum 5 years’ relevant IT support experience, with 3 years in IT service desk management/ supervisory position
Knowledge on ITIL & ISO an advantage
Experience in managing staff shift roster, staff coaching, development and management.
Able to work independently and under pressure
Good command of written and spoken English & Chinese (Mandarin and Cantonese)
Immediate available an advantage
We offer 5-day work, bank holidays, medical and dental insurance, 14 days’ annual leave, excellent career prospects & attractive remuneration to the right candidate.
Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number to firstname.lastname@example.org
(All personal data collected will be used for recruitment purpose only.)
- 5-day week
- Dental plan
- Discretionary bonus
- Education subsidies
- Insurance plan
- Medical plan
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About Atos Information Technology HK Ltd
Atos is an international information technology services company with annual revenues of EUR 10 billion and 93,000 employees in 72 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos WorldGrid.
To cope with our growth, we are looking for high-calibre candidate to take up the following challenging role: