Job - Service Desk Supervisor, Atos Information Technology HK Ltd
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Service Desk Supervisor

Job Ref.CT3107286-01#0043
Atos Information Technology HK Ltd

Responsibilities:

  • Supervise the Service Desk Operation team in providing daily IT helpdesk support, Change Management, Incident Management and Problem Management services to customers
  • Prepare Service Desk related reports and documentations such as work instructions, training guides, incident and summary reports
  • Ensure services are delivered as defined in service level agreements
  • Participate in major incident management on-call-duty
  • Coordinate and participate in monitoring, reviewing and auditing processes related to service delivery

Requirements:

  • Bachelor Degree in IT or other relevant disciplines
  • Minimum 5 years’ relevant IT support experience, with 3 years in IT service desk management/ supervisory position
  • Knowledge on ITIL & ISO an advantage
  • Experience in managing staff shift roster, staff coaching, development and management.
  • Able to work independently and under pressure
  • Good command of written and spoken English & Chinese (Mandarin and Cantonese)
  • Immediate available an advantage 

We offer 5-day work, bank holidays, medical and dental insurance, 14 days’ annual leave, excellent career prospects & attractive remuneration to the right candidate.

Interested applicants please apply by sending full resume with availability, present and expected salary, contact telephone number to recruit.hongkong@atos.net

(All personal data collected will be used for recruitment purpose only.) 
 

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Job Ref No.
CT3107286-01#0043
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Salary
N/A  
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
Location
Employment Term
Experience
Education
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About Atos Information Technology HK Ltd

About Atos:

Atos is an international information technology services company with annual revenues of EUR 10 billion and 93,000 employees in 72 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos WorldGrid.

To cope with our growth, we are looking for high-calibre candidate to take up the following challenging role: