Job ref no.: CT3119362-01#1626

Service Desk Support (Quarry Bay Offsite Office)

T & S Quantum

*Job Description: 
* * Perform level 1 support on IT incident troubleshooting, incident Ticket Escalation

  • Provide IT system usage support to the end user of HPE’s clients
  • Maintain Service Level Agreement on providing technical support service
  • Responsible ticket resolving according to case severity

Job Requirements:

  • Basic knowledge of Microsoft Windows & Microsoft Office
  • Proficient in written and spoken English and Chinese with fluency in Mandarin
  • Able to work on 24*7 roster basis. Working hours may include non-hours and bad weather (Red and Black Rainstorm Warning / Typhoon Signal No. 8 or above)

* * Morning: 08:00 – 17:00 / 09:00 – 18:00

  • Afternoon: 14:30 – 23:30
  • Night: 23:00 – 08:00

Work location:

Quarry Bay Offsite Office

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More job information
Job ref no. CT3119362-01#1626
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • N/A