Job ref no.: CL

Service Engineer - Rives and Motors (for HVAC / W&WW)

R. Norton & Associates Limited

SERVICE ENGINEER: Drives and Motors (for HVAC/W&WW)
Digital Factory & Process Industries and Drives
  • Providing onsite service and support to targeted customers at Hong Kong and Macao in a timely fashion in order to maintain maximum customer satisfaction.
  • Serve as customer facing technical engineer and work in collaboration with technical colleagues from both Overseas and Mainland China as needed to provide effective end-user support and problem solution
  • Perform technical service by identifying problems from routine system maintenance work or fault calls, troubleshooting and resolving it that arise from the sites.
  • Identify potential customer requirements and sales opportunities, prepare quotations for small repair works and system upgrades and closely collaborate with sales team to develop proposals for major upgrade or retrofit
  • Perform project management role over small upgrade projects such as project planning, progress monitoring, site coordination, attendance of site meeting, testing and commissioning and project handover to clients
  • Ability to communicate with customers (external and internal) under pressure situations and maintain strong customer relationships
  • Prepare service and maintenance reports on support activities and present it to the customers
  • Diploma or above in Electronic, Electrical Engineering or related disciplines
  • Minimum of 3 years’ experience in installation or service of variable speed drives and/or motor systems (knowledge of PLC based automation systems is a plus)
  • Product service knowledge of VSD/motors systems installed in HVAC and/or Water and Waste Water
  • Professional user of MS office
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More job information
Job ref no. CL (CT3114388-01#5531)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree