Job ref no.: CT3116508-01#0541

Service Engineer

Nexusguard Limited

  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

 Service Engineer will be responsible for entire post-sales service support cycle with a team in order to maximize revenue and service quality based on company products and to facilitate customer relationship by providing service management professionally and efficiently. A good candidate performs professionally to win the trust from customers and keep customers highly confident in the services offered by Nexusguard.


  • To possess not only expertise on technical implementation but also strong customer and operation sense.
  • To balance all the aspects, the candidate can then maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
  • To possess an excellent teamwork spirit as communications to every departments, including sales and marketing, operations, infrastructure, product teams, are needed in the regular jobs.
  • To coordinate, compromise and enforce accordingly at the same time in order to balance between the expectations from different teams and from the customers.
  • To communicate with assigned accounts, expectation setting and negotiate priorities appropriately are expected by managing customers.
  • To be an escalation contact for customer support issues
  • To serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress-including afterhours support via mobile as necessary


  • Degree holder in Engineering / Computer Science / Information Technology;
  • Minimum 5 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
  • CCNP/ JNCIP certificate is an advantage;
    GIAC/CEH/CISSP certificate is a plus;
  • Solid experience and knowledge in TCP/IP, IGPs, BGP, GRE and DNS is a must;
  • Experience in BGP peering/transit routing policy management and tuning is a must;
  • Experience in planning, configuring and troubleshooting SP networks is preferred;
  • Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus;
  • Sound knowledge on modern Internet technologies and businesses;
  • Excellent presentation and communication skills;
  • Good command of both English and Chinese;
  • Strong analytical and problem solving skills;
  • Excellence in project and time management;
  • Occasionally travel to other offices or customer sites.



We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate.  If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability by clicking Apply Now

All information provided will be treated in strict confidence and used solely for recruitment purposes.



All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116508-01#0541
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree