Job ref no.: CT3116508-01#0541

Service Engineer

Nexusguard Limited

Benefits
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

 Service Engineer will be responsible for entire post-sales service support cycle with a team in order to maximize revenue and service quality based on company products and to facilitate customer relationship by providing service management professionally and efficiently. A good candidate performs professionally to win the trust from customers and keep customers highly confident in the services offered by Nexusguard.


Responsibilities

  • To possess not only expertise on technical implementation but also strong customer and operation sense.
  • To balance all the aspects, the candidate can then maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
  • To possess an excellent teamwork spirit as communications to every departments, including sales and marketing, operations, infrastructure, product teams, are needed in the regular jobs.
  • To coordinate, compromise and enforce accordingly at the same time in order to balance between the expectations from different teams and from the customers.
  • To communicate with assigned accounts, expectation setting and negotiate priorities appropriately are expected by managing customers.
  • To be an escalation contact for customer support issues
  • To serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress-including afterhours support via mobile as necessary

Requirements

  • Degree holder in Engineering / Computer Science / Information Technology;
  • Minimum 5 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
  • CCNP/ JNCIP certificate is an advantage;
    GIAC/CEH/CISSP certificate is a plus;
  • Solid experience and knowledge in TCP/IP, IGPs, BGP, GRE and DNS is a must;
  • Experience in BGP peering/transit routing policy management and tuning is a must;
  • Experience in planning, configuring and troubleshooting SP networks is preferred;
  • Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus;
  • Sound knowledge on modern Internet technologies and businesses;
  • Excellent presentation and communication skills;
  • Good command of both English and Chinese;
  • Strong analytical and problem solving skills;
  • Excellence in project and time management;
  • Occasionally travel to other offices or customer sites.

 

 

We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate.  If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability by clicking Apply Now

All information provided will be treated in strict confidence and used solely for recruitment purposes.

 

 

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More job information
Job ref no. CT3116508-01#0541
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Degree