Job ref no.: CT3114630-01#8302

Service Executive

Nexusguard Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • Develop and maintain good customer relations and customer satisfaction
  • Supplementing the Sales Team with opportunity discovery via existing customers
  • Provide personalized customer care to meet customers’ needs and handle with a human touch customer’s requirements. Soft skill is required to gracefully attending to customer’snon-standard enquiries and complaints in a timely fashion during regular and non-regular office hours
  • Conduct regular service reviews with customer to identify their satisfaction level and proactively address customers’ service issues in accordance of the committed service level
  • Collaborate with Technical Account Manager and Network Security Specialist to communicate project information on new service implementation, POC and solution enhancement to related internal and external stakeholders
  • Serve as a reliable, accessible and effective escalation point for the customer on severe service matters including after hours support via mobile or as necessary
  • Respond to emergency or crisis situations and work with colleagues to implement temporary and long terms solutions
  • Provide detailed reviews of incidents resulted in severe service disruption and communicate service improvement plan


  • Degree holder or above  
  • Min 2 year’s customer service experience, preferably in IT / Telecom industry
  • Experience in supporting and expanding customers & creating service/support strategies across the varied business cultures in APAC. Experience in handling clients from gaming industry is an advantage
  • Outstanding interpersonal skills, strong organization and analytical skills
  • Strong written and verbal communication skills, in both Mandarin/ Cantonese and English
  • Proven track record in building positive relationships with customers
  • Willing to take up challenges and go the extra mile to deliver excellent customer service by working closely with the respective team managers in resolving customer issues
  • Sound knowledge on modern Internet technologies, with demonstrated aptitude for technology at business and technical level
  • Operations and organization skills in implementing and driving best practices in multi-office cross-functional organizations


We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate.  If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability via Apply Now


 All information provided will be treated in strict confidence and used solely for recruitment purposes.


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114630-01#8302
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree
  • Master's degree