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Job ref no.: CT3114630-01#8302

Service Executive

Nexusguard Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Responsibilities

  • Develop and maintain good customer relations and customer satisfaction
  • Supplementing the Sales Team with opportunity discovery via existing customers
  • Provide personalized customer care to meet customers’ needs and handle with a human touch customer’s requirements. Soft skill is required to gracefully attending to customer’snon-standard enquiries and complaints in a timely fashion during regular and non-regular office hours
  • Conduct regular service reviews with customer to identify their satisfaction level and proactively address customers’ service issues in accordance of the committed service level
  • Collaborate with Technical Account Manager and Network Security Specialist to communicate project information on new service implementation, POC and solution enhancement to related internal and external stakeholders
  • Serve as a reliable, accessible and effective escalation point for the customer on severe service matters including after hours support via mobile or as necessary
  • Respond to emergency or crisis situations and work with colleagues to implement temporary and long terms solutions
  • Provide detailed reviews of incidents resulted in severe service disruption and communicate service improvement plan

 
Requirements

  • Degree holder or above  
  • Min 2 year’s customer service experience, preferably in IT / Telecom industry
  • Experience in supporting and expanding customers & creating service/support strategies across the varied business cultures in APAC. Experience in handling clients from gaming industry is an advantage
  • Outstanding interpersonal skills, strong organization and analytical skills
  • Strong written and verbal communication skills, in both Mandarin/ Cantonese and English
  • Proven track record in building positive relationships with customers
  • Willing to take up challenges and go the extra mile to deliver excellent customer service by working closely with the respective team managers in resolving customer issues
  • Sound knowledge on modern Internet technologies, with demonstrated aptitude for technology at business and technical level
  • Operations and organization skills in implementing and driving best practices in multi-office cross-functional organizations

 

We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate.  If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability via Apply Now

 

 All information provided will be treated in strict confidence and used solely for recruitment purposes.

 

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More job information
Job ref no. CT3114630-01#8302
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Degree
  • Master's degree