Posted on 2021-10-11
Hutchison Telecommunications (Hong Kong) Limited

Service Management and Development Officer

Hutchison Telecommunications (Hong Kong) Limited

Responsibilities:

  • Manage and design all Marketing programs roll out logistics and preparation in both Mass and Corp Business Lead key system customizations on business issue resolution and service improvement
  • Work out the implementation of marketing policy and business requirement; and to define an effective frontend logistics flow
  • Manage end-to-end UAT/PAT to ensure the product, service and system enhancement is working properly before put live
  • Develop CS in-house service to further uplift the customer experience and satisfaction
  • Strive system enhancement to offload the backend manual process support
  • Call center service, system development and enhancement
  • As a key participant in Digital Transformation project to contribute towards mapping customer journeys and business

Requirements:

  • Higher Diploma or above in Business, Statistics, Marketing or related discipline
  • Minimum 4 years working experiences or above in Customer Service, Marketing and Business Support preferably gained in online/ banking/ telecommunications industry
  • Good Business and customer service sense, with strong negotiation, planning and organization skills
  • Strong communication skill and able to distill complex information and translate into clear indicated actions and frontline information
  • Good analytical thinking, self-motivated and independent judgment and able to deliver under tight timelines
  • Proficiency in Microsoft Offices and Chinese Word processing
  • Excellent command of written & spoken in English and Chinese

Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as full range of other employee well-being provisions.

Interested parties, please apply with full resume, present and expected salary, by clicking “Apply Now". Please quote the reference number on the e-mail subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong. 

More job information
Salary
Job Function
Industry
Location
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Shuttle bus