Service Management Centre Team Leader
The Job:
- Oversee all activities in Service Management Centre (SMC)
- Assist and guide SMC staff in handling incidents if required
- Ensure SMC staff operate in an orderly manner
- All the actions taken must be updated in the IT Service Management system.
- Adhere to SMC Security Policy guideline.
- Design and build batch job flow that fulfill user requirements and facilitate delivery of required outputs.
- Monitor job run & performance such that job operations of applications and systems can be run smoothly and efficiently
- Perform test on automated job flow with users based on user requests.
The Person:
- Degree in Computer Science, Information Technology or related disciplines
- A minimum of 4 years’ experience in IT Service Management Centre
- A minimum of 2 years’ experience in Windows 2003 and 2012 server administration
- Solid working experience in Windows AD and cluster administration
- Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec is preferred
- Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITIL
- Lead & manage a team.
- A good team player with analytical and problem-solving skills.
- Good command of spoken and written English and Chinese.
- Shift duty is required.
If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en
For more information on other career opportunities and latest news at PCCW Solutions, please visit :
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.
| Job ref no. | CTB-01196 (CT3123398-01#3749) |
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About PCCW Solutions
PCCW Solutions is the IT and business process outsourcing services flagship of PCCW Limited, which also holds interests in telecommunications, media, property development and investment, and other businesses.
Responsible for a growing number of large-scale IT projects in the public and private sectors, PCCW Solutions holds a wealth of experience and expertise and is viewed as a major industry player in Greater China. To learn more about PCCW Solutions, please visit www.pccwsolutions.com.