Job ref no.: CTB-01196 (CT3123398-01#3749)
PCCW Solutions Ltd

Service Management Centre Team Leader

PCCW Solutions Ltd

The Job:

  • Oversee all activities in Service Management Centre (SMC)
  • Assist and guide SMC staff in handling incidents if required
  • Ensure SMC staff operate in an orderly manner
  • All the actions taken must be updated in the IT Service Management system.
  • Adhere to SMC Security Policy guideline.
  • Design and build batch job flow that fulfill user requirements and facilitate delivery of required outputs.
  • Monitor job run & performance such that job operations of applications and systems can be run smoothly and efficiently
  • Perform test on automated job flow with users based on user requests.

The Person:

  • Degree in Computer Science, Information Technology or related disciplines
  • A minimum of 4 years’ experience in IT Service Management Centre
  • A minimum of 2 years’ experience in Windows 2003 and 2012 server administration
  • Solid working experience in Windows AD and cluster administration
  • Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec is preferred
  • Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITIL
  • Lead & manage a team.
  • A good team player with analytical and problem-solving skills.
  • Good command of spoken and written English and Chinese.
  • Shift duty is required.

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. CTB-01196 (CT3123398-01#3749)
Job Function
Employment Term
  • Full-time
  • 4 years
Career Level
  • Middle management level
  • Degree